Shipping policy

This Shipping Policy outlines how Linearity LLC (“we,” “us,” “our”) handles the dispatch and delivery of your orders. We are committed to providing a seamless, transparent, and reliable delivery experience for every customer. By placing an order through our website, you agree to the terms set out in this policy.

Linearity LLC ships its products worldwide, subject to feasible logistics and applicable legal restrictions. Delivery options and timeframes may vary depending on your region. All orders are shipped from our designated fulfillment facility. We partner with leading logistics providers to ensure safe and timely delivery.

All confirmed orders are processed automatically and are typically dispatched within 48 hours (two business days) of receipt, excluding weekends and public holidays. Our warehouse does not operate on certain public holidays.

During seasonal sales and peak holiday periods, we may experience a higher volume of orders. As a result, we kindly request that you allow for additional processing time before your order is dispatched. We appreciate your patience and understanding during these times.

We are unable to expedite or delay shipping times. Once your order is ready for shipment, you will receive a dispatch confirmation email containing your tracking number.

3.1 Order Cancellations

You may request to cancel your order within two (2) hours of placing it by contacting us immediately at support@thelinearity.com

After this two-hour window, your order is automatically processed by our fulfillment system and sent to our warehouse. At that point, we are unable to make any changes or stop the shipment. If you miss this window, you must wait to receive the item and then initiate a return in accordance with our Return and Exchange Policy.

Delivery time depends on your location. The timeframes below are estimates from the date of dispatch, not from the date of order.

Please note that these are estimated timelines. Delays caused by customs inspections, public holidays, extreme weather, or courier network disruptions are beyond our control.

If you purchase an item on pre-order, the estimated shipping window will be noted on the product page. The delivery timelines listed above will be calculated from the date the items become available in our warehouse, not from the date of purchase.

6.1 For Orders Shipped within the United States

Shipping charges and any applicable state sales taxes will be calculated and displayed during checkout. The total amount you pay at checkout is final (Delivery Duty Paid).

6.2 For All International Orders (Outside the United States)

International orders are shipped on a Delivery Duty Unpaid (DDU) basis. This means that import duties, taxes, and customs clearance fees are not included in the product price or shipping cost displayed at checkout.

These charges are determined by your local customs authority and are the responsibility of the recipient. Your order may be held by customs or the courier until such fees are settled. While Linearity LLC has no control over these charges and cannot estimate their amount, our team will gladly assist you with any documentation or information required to help expedite customs clearance.

Please note that failure to pay applicable duties or taxes may result in delivery delays, returns, or cancellation of the shipment by local authorities. In such cases, Linearity LLC cannot be held liable for any resulting costs or delays.

Once dispatched, you can track your order using the tracking link provided in your confirmation email. Please allow up to 24 hours for tracking details to appear.

Our couriers typically deliver from Monday to Friday during business hours and will make three (3) delivery attempts. After the third failed attempt, your order will be returned to our warehouse.

Please note that once you have placed an order, it is no longer possible to modify your shipping address.

8.1 Address Restrictions

At this time, we are unable to ship orders to General Delivery, P.O. Boxes, or Poste Restante addresses. Orders made to any of these addresses will be cancelled and refunded.

8.2 Country Site Restrictions

The delivery address for your order must match the country-specific site from which you place your order. Orders placed from a different country site than the delivery address may be cancelled.

At the time of delivery, please inspect the package for any visible signs of damage or tampering before signing for receipt. If the package appears damaged, please refuse delivery and contact us immediately at support@thelinearity.com.

10.1 Damaged or Incorrect Items

In the unlikely event that your order arrives damaged, defective, or you receive the wrong item, please notify our customer support team within 48 hours of delivery, in accordance with our Return and Exchange Policy.

10.2 Missing Packages

If your tracking information has not updated or you have not received your order, please contact us at support@thelinearity.com only if 14 business days have passed since your dispatch confirmation.

10.3 Liability After Delivery

Linearity LLC is not responsible for lost or stolen packages once they have been scanned and confirmed as “Delivered” by our logistics partner to the address provided.

While we strive to meet all stated timelines, Linearity LLC shall not be held liable for delays caused by factors beyond our reasonable control, including customs clearance, strikes, natural disasters, or courier network disruptions.

Please double-check your shipping address before placing your order. It is the customer’s responsibility to provide an accurate, complete, and deliverable shipping address. We cannot be responsible if you do not receive your order because we were given the wrong address.

Any additional delivery charges arising from incorrect information will be borne by the customer.

If an order is returned to us due to non-delivery (including after three failed attempts), an incorrect address, or refusal to pay customs fees (as outlined in Section 6.2), the original shipping fees and any return costs incurred by Linearity LLC may be deducted from your refund.

For shipping inquiries, tracking assistance, or delivery-related issues, please contact:

Customer Care – Linearity LLC
Email: support@thelinearity.com
Address: 7210 Virginia Parkway, PO Box 6015, Mckinney, TX 75071